#CMGRHangout presents: Community Moderation (Preview)

Community Moderation is always at the forefront of our minds as Community Managers. Back in January 2013, we had the honor of hosting a Community Manager Appreciation Day panel on Forums and Moderation with Patrick O’Keefe and the Emoderation team, but it’s been surfacing in so many of your questions that at the prompting of […]

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What Will Be Left Of Your Community in 10 Years’ Time?

In 10 years, what will be left of your community today? Will you be using the same platform? Will the same people be there? Will the documented knowledge still be relevant? You probably answered no to all these questions. Worse…

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Transitioning into a Community Career a #CMGRHangout

This week’s #CMGRHangout panel Friday, October 3rd at 2pm EST consisted of many who have made the leap to community management from other industries. We talked about where we came from, how we got here, what worked and what didn’t work.

Developing Thick Skin as a Community Manager

If you work in community you know that developing thick skin is an essential skill. As nice as it would be, not all your community members will love your brand, all the time. How do you stay calm to handle situations with angry members? What do you do to keep perspective when attacks get personal?

#CMGRHangout presents: Developing Thick Skin as a Community Manager (Preview)

If you work in community you know that developing thick skin is an essential skill. As nice as it would be, not all your community members will love you, or your brand, all the time. How do you stay calm to handle situations with angry members? What do you do to keep perspective when attacks get […]

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7 of the top lessons learned from experienced community managers

Many of the successful tactics of community management come from experience. Last week on #CMGRHangout, the floor was open for anyone and everyone to get their community management questions answered. Emma Cunningham, David DeWald, Brian Fanzo, Dom Garrett, and David Hurley joined Jonathan Brewer and Sherrie Rohde in answering a plethora of questions. Discussions ranged from whether or not to pay your influencers, the […]

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